This policy applies to appointments booked through the website. It is intended to explain the current cancellation and refund process and may be updated if the clinic's operating policy changes.
How to request cancellation
To request cancellation, go to the Ask Dr. Devashish section on the main website and select Cancellation request. Include sufficient details to identify the booking, such as the patient's name, appointment date and booked time.
Cancellation requests
Submitting a cancellation request does not by itself confirm that an appointment has been cancelled. The request must be reviewed and the booking status may be updated after verification.
Refunds
Where a refund is approved, it will ordinarily be returned through an appropriate method after verification of the booking and payment. Processing time may depend on the payment provider and banking system.
Missed appointments and late cancellation
Eligibility for cancellation or refund may depend on the circumstances, timing and clinic policy applicable to the appointment. The clinic may communicate the outcome of a cancellation or refund request using the contact details supplied with the booking.