Teleconsultation can be useful for appropriate clinical situations but has limitations compared with an in-person examination. By using the teleconsultation booking or consultation facilities, you acknowledge those limitations.
Not for emergencies
This website, its forms, waiting room and teleconsultation facilities must not be used for a medical emergency. For severe or life-threatening symptoms, seek immediate emergency medical care.
Clinical limitations
A remote consultation may not permit physical examination, vital-sign assessment, diagnostic procedures or other assessments that may be clinically necessary. The doctor may advise an in-person examination, investigation, referral or emergency evaluation where appropriate.
Identity and information
You should provide accurate information and, where relevant, ensure that the person receiving care is correctly identified. Clinical advice depends on the information available at the time of consultation.
Technology
Internet connectivity, devices and third-party communication platforms may occasionally fail or perform poorly. A technical interruption does not guarantee that a consultation can be completed immediately.
Professional discretion
Whether teleconsultation is clinically appropriate, and whether a prescription, investigation, referral or further treatment is appropriate, remains subject to professional judgment and applicable law and professional standards.